Returns & Refunds
Returns
In the unlikely event that you are dissatisfied with your purchase, please follow the simple returns procedure. Contact us within 14 days, giving details of the product and when purchased. All items must be unused and in a fit condition for resale. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.
If you return an item you are not pleased with, or which is faulty, the item must be returned to us in its original packaging and original condition (unless damaged in transit). You must provide your receipt.
Refunds
Genuinely faulty goods will be credited in full for the item and including return P&P. Unless you agree otherwise the refund will be by the same payment method. No fees. We may make a deduction if the goods have lost value because you have handled them more than was necessary to establish their nature, characteristics and functioning.
Returns on full price items cannot be considered after 28 days from date of purchase. You will be credited for the purchase price excluding any carriage costs for any item which is not faulty. This does not affect your statutory rights.
Returns on sale items must be within 14 days of purchase and must be accompanied by your receipt. We cannot refund orders without a valid receipt.
If returning an unwanted item, the parcel is your responsibility. You are also responsible for the postage for the return parcel. May we strongly recommend you send it recorded post or by courier.
If you are returning an item as a result of a mistake by Emmett and Stone Country Sports Ltd or for a faulty item, we will pay for the cost of postage for the returned item(s). All returns must be sent to:
Emmett and Stone Country Sports Ltd
Wilton Farm
Little Marlow
Bucks
SL7 3RR
